Privacy Policy

Chauffeur Vault · Last updated 22 October 2026

Chauffeur Vault ("we", "us") provides a dispatch platform for chauffeur businesses via chauffeurvault.com, app.chauffeurvault.com and our mobile applications. This policy explains what we collect, why, and how it is handled.

What we collect

Account information: name, email address, phone number and password (stored as a secure hash) when you create an account.
Business information: company details, operating regions, pricing configuration and billing details for companies using the platform.
Driver onboarding documents: driving licences, operator licences, background check certificates, insurance and vehicle documents uploaded by drivers for verification. These are stored in a private bucket and shown only to authorised reviewers.
Booking information: pickup and dropoff locations, travel times, passenger names and contact details provided when a booking is made.
Location data: driver GPS position is collected only during an active job to power live tracking for the dispatching company and status updates for the passenger. Location is not collected when a driver is off duty.
Call recordings and transcripts: where a company enables the AI phone booking agent, calls to that company's booking line are processed and transcribed to create the booking.
WhatsApp and website conversations: where a company enables the WhatsApp or website booking agent, messages and voice sessions with that agent are processed and kept as a transcript so the booking can be created and reviewed by the company.
AI assistant activity: when a dispatcher connects an AI assistant such as Claude or ChatGPT to their account, we record which assistant connected, when, the approval and disconnection events, and every tool it called with the outcome.
Usage data: standard technical logs (IP address, device type, actions taken) used for security, rate limiting and debugging.

How we use it

To operate the platform: create and dispatch jobs, verify drivers, calculate prices, generate invoices and send booking notifications by SMS, email and push notification.
To keep the platform safe: fraud prevention, spam screening, rate limiting and audit logging.
To meet legal obligations, including licensing and tax requirements.

We do not sell personal data. We do not use your data for third-party advertising.

Who processes it

We use a small number of infrastructure providers to run the service: Supabase (database, authentication, storage), Render (application hosting), Netlify (this website), Stripe (payments and billing), Twilio (SMS), Google Maps (routing and mapping), ElevenLabs (the phone, WhatsApp and website booking agents, including speech recognition and the language models behind them) and Anthropic (AI parsing of booking text and document pre-checks). Each processes data only as needed to provide their function.

If you connect an AI assistant to your account, the results of the tools it calls are delivered to that assistant's provider: Anthropic for Claude and Claude Code, OpenAI for ChatGPT, or the provider of any other assistant you choose. That provider handles the data under its own terms and privacy policy, in the same way as anything else you type into that assistant. We do not send them anything the assistant did not request.

Passenger privacy

Passenger contact details are hidden from the driver marketplace. They are revealed only to the driver assigned to the job, and every reveal is recorded in an audit log.

AI assistants you connect

The connector is optional and off until a company owner switches it on. An assistant signs in with your own Chauffeur Vault login on our sign-in page; no password or API key is ever given to the assistant. A new connection can read nothing and change nothing until you approve it in your settings, and it stays read-only until you allow changes. The assistant only ever acts as you, for your company. Lists returned to an assistant leave out customer contact details, which are returned only when it opens a specific booking for you. You can disconnect an assistant at any time, and that takes effect on its next action. Details are on the connector page.

Retention

Account and booking records are kept while the account is active and as required for legal, tax and dispute purposes. Driver documents are kept while the driver profile is active. You may request deletion at any time (below).

Your rights

You can request a copy of your data, correction of inaccurate data, or deletion of your account and associated personal data by emailing team@chauffeurvault.com. We respond within 30 days. Depending on where you live, you may have additional rights under GDPR (EU/UK) or similar laws, including the right to complain to your data protection authority.

Security

Data is encrypted in transit. Access is controlled with role-based permissions and row-level security so companies can only see their own data. Third-party credentials stored on your behalf are encrypted at rest.

Children

Chauffeur Vault is a business tool and is not directed at children under 16. We do not knowingly collect data from children.

Changes

If we make material changes to this policy we will update this page and note the new date above.

Contact

Chauffeur Vault · team@chauffeurvault.com

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